Bikoa Knit - Frozen Kiss

What brands do you stock?
We pride ourselves on stocking niche and premium brands from Europe and beyond. All brands are hand selected by our owner Liz Jefferson. Click HERE to view our current list of brands.

Are all items authentic?
Yes, all branded items are authentic. We do not sell copies.

Will you restock sold-out items?
If an item is very popular we can re-order from our suppliers. Please call one of our shops and a member of staff can tell you if the item is due back into stock.

How do I know which size to order?
Please refer to our size guide HERE for the best fit or if you are still unsure give us a call (Mon-Sat 9.30am to 5pm) or whatsapp us on 01444 482483 or pop in to our Lindfield or Horsham stores.

Does the sizing vary between different brands?
Yes, please call or whatsapp [01444 482483] one of our sales advisors and they can guide you on sizing.

Do you offer free delivery?
Yes we do offer FREE UK delivery for orders over £100 CLICK HERE for our delivery options.

How long will my order take to arrive?
Standard delivery £4.95 are sent via Royal Mail and can take 3-4 working days. Express 24 hour delivery £12 is a next day delivery. CLICK HERE for our delivery options 

Do you ship internationally?
Not currently but this may change in the future.

How can I track my order?
You will get a tracking link with your confirmation email.

What is your returns policy?
We have made our returns really easy, please CLICK HERE for our returns policy page 

Can I exchange an item?
Yes we do offer exchanges please see our policy HERE

How long do refunds take?
We aim to process refunds within 2-3 days of receipt of the returned items. Processing times may vary depending on which payment provider you use.

How do I return an online order?
See our policy HERE

Do you offer Click & Collect?
Yes we do offer click and collect from our Lindfield and Horsham stores.

Can I return online purchases in-store?
Yes you can return your online order to either our Lindfield or Horsham stores.

Are sale items refundable?
Sale items purchased in store can be exchanged for another item or store credit within 7 days of receipt of the item. Sale items purchased online can be returned for a full refund within 7 days.

What payment methods do you accept?
We accept all major credit cards including AMEX both in-store and online.

Do prices include VAT?
Yes every item includes VAT.

Is my payment information secure?
Yes. Your payment information is secure. No payment information is stored on our system for payments made in-store. For purchases made online shopify uses industry-standard encryption and secure payment processing to help protect your payment details during checkout. Payment information is transmitted over SSL (Secure Sockets Layer) technology, and sensitive card data is handled in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store your full payment card details on our servers.

Do you accept cash in your retail stores?
We don't accept cash for purchases over £30.

Can you help me choose the right outfit?
Yes and we would love to! Either call (Mon - Sat 9.30am to 5pm) or whatsapp us on 01444 482483 or email info@doodiestark.co.uk and we'd be happy to help. Or, even better, pop in to either our Lindfield or Horsham stores if you are in the area.

Do you offer gift cards?
Yes we offer ecards (emailed) and physical cards (picked up or posted) that can all be used online or in-store.

Can I reserve an item?
It's not possible to reserve an item online. You can reserve an in-store item for 48 hours. This does not apply to sale items.

How can I contact customer service?
Please call (Mon - Sat 9.30am to 5pm) or whatsapp us on 01444 482483 or alternatively email info@doodiestark.co.uk and we'd be happy to help.

What are your opening hours?
Our website is live 24/7. Our standard store opening times are Monday to Saturday 9.30am to 5pm. For our bank holiday opening hours check out our google pages HERE for Horsham and HERE for Lindfield 

What is the Lindfield courtyard garden for?
Our Lindfield store is built around a beautiful courtyard garden which offers a peaceful retreat for both customers and our team. Designed as a tranquil space, it creates seamless connection between indoors and out.

Each winter, we install our traditional Après Ski Bar, creating a unique setting for festive events and seasonal gatherings. It's become something of a Doodie Stark tradition and a wonderful place to bring our community together. We look forward to making even greater use of the courtyard, hosting more events and creating memorable experiences for our customers throughout the year.

Do you offer an alterations service?
Yes, we offer an alteration service for items purchased in-store.

Do you offer personal shopping?
Yes, please contact one of our sales advisors and they will be happy to arrange an appointment for you.

Where are your store locations?
Lindfield and Horsham. For exact locations check out our google pages HERE for Horsham and HERE for Lindfield